Last update: 04/01/2023
PRIVACY POLICY FOR ZELFIO
Welcome to Zelfio, an online coaching and personal development app. We take your privacy seriously and are committed to protecting your personal information. This privacy policy explains how we collect, use, and disclose personal information from our users.
Zhrum limited, trading as Zelfio is legally registered in Ireland with the corporate registration number 644466.
When you submit personal data through this website, we will collect, process, and use it in accordance with our privacy policy and applicable data protection laws. Below, we’ll outline the type, scope, and purposes of personal data processing that we carry out.
Please note that whenever an individual or company uses the Zelfio app, we enter into a separate data processing agreement (DPA) and Terms of Service with them. This Privacy Policy does not apply to that processing. If you have any concerns about information processing, please contact our data protection team at support@zelfio.com.
- Relevant privacy policy legislation
Applicable Data Protection Laws To ensure compliance with data protection and user privacy policies, this website is designed to adhere to various national and international laws, such as the EU General Data Protection Regulation 2018 (GDPR).
2. How will we use the information about you?
At Zelfio, we strive to provide you with the best service possible, and to do that, we need to collect information about you. We use your information for the following purposes:
- Internal record keeping
- Improving our products and services
- Scheduling demos: A member of our team may contact you to respond to your demo request.
- Fulfilling our contractual obligations towards our customers and service providers, and contacting employees of the customer and service provider for this purpose.
- Contacting you with our monthly newsletter, educational information (white papers, guides, articles, webinar/event notifications, etc.), and/or product information (product updates, special offers, technical documentation, demo-related information) that is relevant to your inquiry. You may opt-out at any time from within an email received, or by sending us an email to support@zelfio.com – we will endeavour to respond within 24 hours.
We will not share your information with third parties unless it’s stated in this Privacy Policy or required by law. We will not sell, distribute, or lease your personal information to third parties without your permission.
- Your Information Rights and Withdrawal
- At all times, you have the right to inquire about the information we hold about you, including its origin, recipients or categories of recipients, and the purpose of its storage.
- You also have the right to request correction of your data, deletion, limitation of processing, and data portability under Article 20 of GDPR.
- Moreover, you may file a complaint with a data protection supervisory authority.
- In case you have given consent for the use of your data, you may withdraw it anytime.
To request information, disclosure or withdrawal of data processing, please contact us at support@zelfio.com.
- Data Security
We prioritize data security and use the latest technical measures to safeguard your personal information against any threats that may occur during data transmission and prevent unauthorized disclosure to third parties. Our security measures are continually updated to keep pace with the latest technological advancements.
- Collection of personal data and information stored
By requesting a demo, filling out a contact form or signing up for a webinar or monthly email newsletter on our website, we store your personal information in our website’s database. The data is kept on our content management system, HubSpot, and may be added to Pipedrive. Only authorized Zelfio staff can access this information, and it is not shared with third parties.
If you only use our website for informational purposes and do not submit any information, we do not collect personal data except for data transmitted by your browser to facilitate your visit. This includes your IP address, date and time of the request, time zone difference, accessed pages, HTTP status codes, transmitted data volume, originating website, browser type and version, operating system, and language.
If you are interested in a demo, you can request one by providing us with your first and last name, phone number, email address, job title, and company name. We use this information to perform the demo service.
5.a Contact Form
When you fill out a form on our website, we gather the subsequent information about you:
- Full name
- Company name
- IP address
- Email address
- Phone number
- Other relevant details you provide concerning your inquiry.
5.b Cookies
In order to provide a user-friendly and effective website, cookies will be stored on your computer while using the website. Cookies are small text files that are stored on your hard drive and are assigned to the browser you are using. These cookies cannot execute programs or transfer viruses to your computer.
This website uses different types of cookies, including transient cookies, persistent cookies, third-party cookies, and Flash cookies. Transient cookies will be deleted automatically once you close your browser, while persistent cookies will be deleted after a predetermined duration that can vary depending on the cookie. You can delete cookies in the security preferences of your browser at any time.
You can also configure your browser preferences to reject the acceptance of third-party cookies or all cookies, but please note that this may limit your ability to use certain features on this website. Flash cookies, which are stored separately from other data, are stored by your Flash-Plug-in and do not have an automatic expiry date.
The information saved in cookies is stored separately from other data you may have provided to us and will not be linked to your other data. For more information on cookies, please visit http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm.
5.c Google Analytics
Google Analytics is utilized by this website to evaluate its usage and to generate reports on website activity. When you use this website, Google Analytics collects data via cookies, which store information about your use of the site on Google servers in the United States. Google will truncate your IP address before sending it to their servers, in order to maintain your anonymity. Google Analytics will use this information to evaluate your use of the website and compile reports on website activity. The IP address transmitted by your browser during this process will not be associated with any other data held by Google.
You may prevent the storage of cookies by selecting the appropriate preferences in your browser. However, this may limit the full functionality of the website. Additionally, you can prevent Google’s collection and processing of the data generated by the cookie, including your IP address, by downloading and installing the browser plug-in available at https://tools.google.com/dlpage/gaoptout?hl=en-G.
To ensure the anonymized collection of IP addresses, this website supplements Google Analytics with the “anonymizeIp” code. This website also uses Google Analytics to analyze data from AdWords for statistical purposes. To opt-out of this use, visit Google’s ads preference manager at http://www.google.com/settings/ads/onweb/?hl=en. Additional information about Google Analytics, including its terms and conditions and data privacy policy, can be found at http://www.google.com/analytics/terms/gb.html or https://www.google.de/intl/en_uk/policies/.
5.d Email Newsletter
By subscribing to our newsletter, you agree to have your email address stored in HubSpot, a third-party data processor, for the purpose of receiving email marketing from us. Your email address will be kept in HubSpot’s database as long as we use their services for email marketing, or until you request to be removed from the list. You can opt-out of the newsletter by clicking the unsubscribe link in any newsletter you receive or by following the instructions on this website.
- Manage your email preferences or opt-out
To manage your email preferences or opt-out of receiving emails, you can send an email to support@zelfio.com or click on the unsubscribe button located in any of the emails that we send to you.
- Third party data processors
We have selected several third-party providers to process personal data on our behalf, all of whom comply with the relevant legislation and have demonstrated their reliability in terms of IT and data security. These third-party providers have agreed to Standard Contractual Clauses in their respective Data Processing Agreements with us. Data will be disclosed on the basis of the adequacy decision of the European Commission of 12 July 2016, which implements the decision (EU) 2016/1250.
Some of our selected partners and service providers may process personal information about you on our behalf as described below:
“Digital Marketing Service Providers”
We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:
(i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.”
Please check the links below for privacy information regarding our other providers.
(ii) Google: https://policies.google.com/privacy?hl=en-GB
- How long do we retain personal information?
We strive to store personal data only for as long as necessary, in accordance with the principle of storage limitation under Art. 5 para. 1 lit. e GDPR. However, we are also obligated to comply with certain legal obligations to retain business documents.
As a general rule, we will retain personal information for three years for companies that do not become customers. For customers, we will retain personal information for as long as necessary to provide the services requested and to comply with legal and contractual obligations. After the retention period has expired, we will securely delete or destroy the personal data in a manner that complies with data protection regulations.
- Changes to Privacy Policy
This privacy policy is subject to change periodically in accordance with any new legislation or developments in the industry. We will keep our clients informed of any changes made to the policy. You can also check this page to see any updates or modifications to the privacy policy.
If you have any inquiries regarding our privacy policy or would like to request any changes, corrections, or deletions to your personal information, please contact us at support@zelfio.com. We will notify you of any actions we take in response to your request.
Information about your right of objection according to Art. 21 GDPR
You have the right to object to the processing of your personal data for reasons arising from your specific situation, at any time. This applies to the processing of data based on the balancing of interests as specified in Article 6(1)(f) of the GDPR, as well as to profiling based on this provision for credit assessment or advertising purposes as defined in Article 4(4) of the GDPR. If you object, we will cease processing your personal data, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing is necessary for the establishment, exercise or defence of legal claims.
Alternatively, you can use the unsubscribe link provided in any of our marketing emails to opt-out of receiving future marketing communications.
